Management of cybersecurity and compliance programs to deliver IT and OT convergence, best practices to Fortune 500 clients within the United States Critical Infrastructure.

• Lead the management of enterprise-wide IT systems supporting both systems and users across multiple locations.
• Implemented the ISMS Program and obtained the ISO27001:2013 certification in three months.
• Maintaining and supporting the ISO 27001 certification for 4+ years while also recertifying the ISMS program to the latest ISO2700:2022 version
• Directed the upgrade and migration of multiple on-premises SharePoint Farms
• Implemented endpoint security protocols and firewalls, reducing cyber threat
• Lead internal phishing simulations and employee training programs.
• Alignment of business operations and objectives to engineering, automation, and industrial controls cybersecurity and risk mitigation controls.
• Managed cybersecurity and compliance audit teams and projects, reporting the assessment gaps, and developing the remediation strategy and resolutions.

Managed and upgraded infrastructure across Windows Server, Linux, and VMware environments, while providing comprehensive systems and helpdesk support for over 40 employees. Oversaw infrastructure and operations management for both the corporate office and data center, ensuring reliable performance for client-facing services.

• Maintained and upgraded infrastructure across Windows Server, Linux, and VMware environments.
• Infrastructure and systems management and support for corporate office and data center for client facing operations and services.
• System and user helpdesk support for 40+ employees

Responsible for NOC Tier 2 services critical to the successful operation of the technical support environment, focal point for communication between technical groups, Tier 1 and client personnel, and end-to-end service delivery across the service operation lifecycle.

• Supported Client Networks for Restaurant and Retail businesses
• Worked with ISPs when troubleshooting , setting up new circuits and reporting outages
• Assisted remote techs with hardware replacement and upgrades
• Maintained and/or improved customer satisfaction by providing troubleshooting with ability to identify and report on routine issues.
• Maintain integrated hardware and software solutions.
• Oversight or direct participation

Delivered exceptional IT support to over 250 employees across 32 national offices, ensuring prompt technical assistance through calls, emails, service tickets, and on-call after-hours support. Led new office setups, circuit upgrades, and infrastructure improvements across Windows Server, Hyper-V, and SonicWall environments.

• Developed automated desktop imaging, operating system and application delivery architecture and infrastructure to reduce department and personnel downtime.
• Maintained and upgraded infrastructure across Windows Server, SonicWall Firewalls, and Hyper -V environments.
• Lead and orchestrated new office openings and moves. Circuit turn-ups and upgrades.
• Maintained, monitored, and improved hardware and systems, perform preventative maintenance, met expectations of Service Level Agreements (SLA) to internal and external client stakeholders.
• Prompt technical assistance in response to support calls, emails, service tickets, and internal requests.
• Responsible for capturing and cataloging requests in ticketing system and escalation of urgent issues.
• Tested upgrades, interfaces, and fixes to assure quality, security, and mitigation of outages and downtime beyond planned service and maintenance windows.
• Promoted company values, initiatives, policies and procedures.
• Participated in on-call after-hours support rotation.

The Minnesota Chapter of the Information Systems Security Association (ISSA) is a local branch of the global ISSA organization, dedicated to advancing individual growth, managing technology risk, and protecting critical information and infrastructure. This chapter brings together cybersecurity professionals across Minnesota to network, share knowledge, and stay current on the latest security trends, threats, and technologies. Through regular meetings, guest speakers, training events, and community outreach, the Minnesota ISSA fosters professional development and supports a strong local cybersecurity community. It’s a great resource for both seasoned experts and those looking to grow their careers in information security.